TERMS & CONDITIONS
1. Introduction
These Terms and Conditions (the “Agreement”) form a legally binding contract between you (the “Client”) and Personal Growth Services (the “Company”), operated by Colleen Woodhead. By purchasing, participating in, or using any coaching services, workshops, courses, memberships, subscriptions, speaking engagements, website materials, or digital products provided by the Company (collectively, the “Services”), you agree to the terms outlined in this Agreement.
2. Nature of Services
The Company provides coaching, communication and leadership development, personal development support, workshops, speaking engagements, digital resources, and related educational services. These Services are not therapy, mental health treatment, medical services, legal advice, or financial advice. You understand that coaching focuses on future growth, personal responsibility, communication, emotional awareness, and skill development—not treatment or diagnosis of psychological conditions.
3. Scheduling, Attendance, and Late/No-Show Policy
Clients are responsible for scheduling their sessions. A minimum of 24 hours’ notice is required to reschedule a session. Sessions begin on time and will end at the scheduled time. If you are more than 15 minutes late, the session will be considered forfeited, and no refund or reschedule will be provided. Missed sessions, late arrivals, and no-shows are non-refundable.
4. Payment and Refund Policy
All fees are listed in Canadian Dollars (CAD) unless otherwise stated and must be paid in full at the time of purchase unless otherwise specified. Payments are non-refundable, including for missed sessions, partial participation, unused services, or early termination by the Client, except where legally required. Chargebacks are prohibited and will be treated as a breach of this Agreement. For payment plans or multi-installment options, the Client agrees to complete all payments in full, regardless of participation or continuation, unless otherwise required by law.
Payment plans are a payment method, not a subscription, and represent a full financial commitment to the total program price. In choosing a payment plan, the Client agrees that missed or declined payments may result in suspension of access until payments are brought up to date, and the Company reserves the right to charge any outstanding balance in full if a payment becomes more than 7 days past due. Any additional administrative or processing fees included in a payment plan are part of the total committed price. Revoked or paused access does not cancel the Client’s financial obligation.
See Section 5 for subscription-specific terms.
5. Subscription Terms (New Section)
If you enroll in a recurring subscription or membership, the following applies:
6. Results and Personal Responsibility
You acknowledge that your progress and results depend on your own effort, decisions, and follow-through. The Company does not guarantee specific outcomes, including professional, financial, personal, or relational results. You agree to take full responsibility for your choices, actions, implementation, and results.
A conditional results guarantee applies to 1:1 coaching only, and only when You:
a. Attend scheduled sessions
b. Participate fully and honestly
c. Complete all agreed-upon actions steps
Because outcomes depend on Your actions, the Company cannot guarantee a specific result – but will guarantee that You will receive clear guidance, strategy, support, and tools that can be applied if You do the work.
7. Code of Conduct
You agree to communicate respectfully and to engage in the Services in a manner that is considerate of others. The Company reserves the right to terminate Services without refund if a Client is verbally abusive, threatening, inappropriate, or repeatedly violates boundaries.
8. Confidentiality
The Company will maintain Client confidentiality except where disclosure is required by law (such as risk of harm or court order). Confidentiality cannot be guaranteed in group settings, and Clients agree to maintain the privacy of other participants.
9. Intellectual Property
All content, including worksheets, tools, frameworks, videos, training materials, and digital products, is the intellectual property of the Company and may not be copied, shared, reproduced, or distributed without written permission. You are granted a single-user license for personal use only.
10. Technology Requirements
Clients are responsible for having the necessary technology to participate in Services, including stable internet access and audio/video capability. Refunds are not provided for technology issues on the Client’s side. Services delivered online are considered delivered once access is provided (e.g. Zoom link, replay link, login access, emailed file).
11. Third-Party Links and Tools
The Company may share links to third-party resources or tools. The Company is not responsible for third-party content, policies, or actions and makes no guarantees regarding their accuracy or usefulness.
12. Coaching Relationship and Limits
A coach–client relationship is based on mutual trust, respect, and honesty. Coaching is forward-focused and does not replace therapy, medical treatment, legal counsel, or financial planning. Clients agree to seek qualified professionals for those needs.
13. Support Between Sessions
Some coaching packages or subscriptions may include email or text support between sessions. This is meant for light check-ins or quick clarification, rather than full coaching or urgent matters. I aim to reply as promptly as I can (often within 12 hours), though response times may vary during weekends, holidays, travel, or time away from the office.
If a topic requires more depth or more than about 15 minutes of messaging in a day, we can either book an additional session, or—with your agreement—continue by message and invoice the equivalent of a session. If messaging begins to take the place of session time, I may gently suggest that we move the conversation into a scheduled appointment so that you receive the focused support you deserve. Messaging support is not a crisis or emergency service.
14. Termination of Services
The Company reserves the right to terminate Services at any time due to non-payment, breach of this Agreement, inappropriate conduct, or boundary violations. No refunds will be issued if Services are terminated for cause. If the Company elects to terminate the coaching relationship for reasons unrelated to breach, misconduct, or non-payment, the Company may consider a partial refund. Any refund will be at the sole discretion of the Company. Delivered sessions will be deducted at the standard single-session rate (not the discounted package rate), and the value of any digital products, tools, or resources already provided will also be deducted before determining whether a remaining balance exists. Only any remaining amount, if applicable, will be eligible for a partial refund. If the value of delivered services meets or exceeds the total amount paid, no refund will be issued.
15. Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for any damages, losses, or outcomes arising from your participation in the Services or your use of any Company content in any form. All material is provided for educational purposes only and does not create a coach–client relationship unless you have formally enrolled in paid Services. You are responsible for how you apply the information, and you agree to release and hold the Company harmless from any claims connected to your use of the content or Services.
16. Governing Law
This Agreement is governed by the laws of the Province of Ontario, Canada, and applicable Canadian consumer laws. Any disputes shall be resolved in Newmarket, Ontario, through mediation or, if necessary, legal action.
17. Amendments to Terms
The Company may update or modify these Terms at any time. Purchase and continued use of the Services indicates acceptance of these Terms and Conditions along with any changes.
18. Severability
If any provision of this Agreement is found to be invalid or unenforceable, all remaining provisions shall remain in full effect.
19. Contact Information
For questions about this Agreement, contact:
📌 colleen@personalgrowthservices.ca
✅ END OF TERMS & CONDITIONS
Colleen Woodhead - Personal Growth Services